📄 Artikel: Pertanyaan yang Sering Diajukan (FAQ)

Bahasa Indonesia :

1. Bagaimana cara login ke portal client?

• Masuk ke halaman login: https://clients.cloudhostingid.com/login

• Masukkan email dan password terdaftar.

• Jika lupa password, gunakan fitur Forgot Password.

2. Bagaimana cara melakukan pembayaran?

• Transfer ke rekening BCA yang tertera di portal.

• Atau gunakan payment gateway/virtual account melalui menu Pay Now di invoice.

3. Berapa lama verifikasi pembayaran?

• Biasanya 1–24 jam.

• Jika lebih lama, silakan buka tiket support dengan melampirkan bukti transfer.

4. Bagaimana cara membuat email di cPanel?

• Login ke cPanel → pilih Email Accounts → klik Create.

• Masukkan nama akun dan password, lalu gunakan via Webmail atau aplikasi email.

5. Bagaimana cara menghubungi support?

• Buka portal client → menu Open Ticket.

• Pilih departemen sesuai kebutuhan (Sales, Billing, Technical).

• Isi detail masalah dan kirim tiket.

English :

1. How do I log in to the client portal?

• Go to https://clients.cloudhostingid.com/login.

• Enter your registered email and password.

• If you forgot your password, use the Forgot Password feature.

2. How do I make a payment?

• Transfer to the BCA account listed in the portal.

• Or use the payment gateway/virtual account via the Pay Now button on your invoice.

3. How long does payment verification take?

• Usually 1–24 hours.

• If it takes longer, please open a support ticket and attach your transfer receipt.

4. How do I create an email account in cPanel?

• Log in to cPanel → go to Email Accounts → click Create.

• Enter account name and password, then use via Webmail or email apps.

5. How do I contact support?

• Open the client portal → go to Open Ticket.

• Select the appropriate department (Sales, Billing, Technical).

• Fill in the details of your issue and submit the ticket.