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Policies & Agreements

  • Uptime Guarantee

    • We guarantee 99.9% server uptime per month.

    • Scheduled maintenance will be announced in advance.

  • Support Response

    • Tickets are answered within 24 hours.

    • Emergency issues are prioritized.

  • Compensation

    • If uptime falls below SLA, clients may request service credits.

    • Claims must be submitted via support ticket within 7 days.

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